You cannot take automation out of the contemporary business world. It is an integral aspect of businesses. It has gone beyond just using Artificial Intelligence (AI) and Robotic Process Automation (RPA) to streamline business processes. There are several other technologies and trends that are driving automation forward. In this blog post, we will explore some of these trends and their impact on the world of automation.
Low-code and no-code platforms are becoming increasingly popular in the world of automation. These platforms allow business users to create custom workflows and applications without needing to write any code. This enables businesses to quickly create and deploy new solutions, without needing to rely on IT teams or external developers. The rise of low-code and no-code platforms is helping to democratize automation and make it more accessible to businesses of all sizes.
Hyperautomation is the concept of using a combination of technologies, such as AI, RPA, and process mining, to automate as many business processes as possible. This approach to automation takes a holistic view of business processes, and seeks to identify and eliminate any bottlenecks or inefficiencies. Hyperautomation is driving significant improvements in productivity and efficiency across a wide range of industries.
Process mining is a technology that uses data to identify and visualize how business processes are actually working in practice. By analyzing event logs and other data sources, process mining tools can identify bottlenecks, inefficiencies, and opportunities for improvement. The information thus acquired can be utilized to increase efficiency by optimizing processes. Process mining is a powerful tool for driving continuous improvement in business processes.
Intelligent Document Processing (IDP)
Intelligent Document Processing (IDP) is a technology that uses AI and machine learning to automate the processing of unstructured data, such as invoices, contracts, and forms. IDP tools can extract data from these documents and automatically enter it into business systems, reducing the need for manual data entry. This not only saves time and reduces errors, but also frees up staff to focus on more high-value tasks.
Chatbots and Virtual Assistants
You cannot think of a good customer support service sans chatbots as well as virtual assistants. These both have become common. These tools use natural language processing (NLP) to understand customer queries and provide helpful responses. They can handle a wide range of queries and issues, freeing up human agents to focus on more complex cases. Chatbots along with virtual assistants have made their way into other vital areas of business. HR and IT support use them the most.
In conclusion, we can say that automation has gone beyond just AI and RPA. Low-code and no-code platforms, hyperautomation, process mining, intelligent document processing, and chatbots and virtual assistants are all driving automation forward. These technologies are helping businesses to become more efficient, productive, and responsive to customer needs. As the pace of technological change continues to accelerate, it is likely that we will see even more innovative approaches to automation emerge in the coming years.
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